Get access to resources that will help you overcome barriers and better engage your customers.
Guide exploring behavioral strategies that boost engagement and recovery while preserving customer relationships.
White paper on data-driven collections using AI and behavioral science for improved engagement and lower costs.
Guide explaining limitations of generic AI solutions and benefits of specialized behavioral AI approaches.
Research on meeting digital-first consumer expectations and adapting to evolving behavioral patterns.
Consumer research examining emerging obstacles to engaging past-due customers and potential solutions.
Research on shifting consumer expectations, digital fatigue, spending priorities, and bill payment prioritization.
How generic AI tools are undermining debt recovery—and the smarter approach that's delivering 6x higher cure rates.
Discover 3 behavioral nudges that can motivate payment action from past-due customers.
Choice architecture removes decision friction to facilitate repayment while increasing recovery outcomes.
Customized outreach strategies build confidence and inspire payment action rather than generic messaging.
Learn about AI adoption in collections, payment prediction, and how artificial intelligence is revolutionizing debt recovery.
Discover how empathy-driven customer engagement transforms collections outcomes and builds lasting relationships.
Generic AI tools cannot foster trust or address behavioral dynamics. Learn why specialized AI delivers better results.
Build trust through timing, clear communication, flexibility, and customized approaches.
See how rising consumer debt impacts businesses and explore strategies for navigating delinquency challenges.
Mental shortcuts prevent customers from paying—counteract them with AI & behavioral science.
Combine AI with behavioral science to create trust-driven strategies that inspire repayment.
DIY AI segmentation amplifies biases and misses insights. Purpose-built AI is the smarter choice.
Discover why empathy is the critical missing ingredient in most customer engagement strategies.
5x more conversions, 15% lower attrition, 45% lower call costs through behavioral science-driven messaging and personalization.
An introduction to Symend's customer engagement platform specialized in early-stage delinquency.
Co-founder Tiffany Kaminski shares the personal journey behind creating a better way to engage past-due customers.
Discover how blending empathy with AI-driven behavioral science transforms debt collection.
Learn why demanding tactics backfire and how behavioral approaches protect recovery and loyalty.
Behavioral science is powerful, but prevention matters more in today's economic uncertainty.
Explore how optimism can make debt resolution more difficult and why people delay.
Traditional one-size-fits-all contact strategies are changing with smarter approaches.
Learn why loyal customers are your most powerful marketing asset in the social media age.
Collaborative video series exploring how behavioral science combined with AI improves collections outcomes.
