Turn Past-Due Accounts Into Payments With Behavioral Science + AI

SymendCure is an AI-powered collections platform that uses behavioral science to deliver personalized customer engagement journeys. It works by ingesting your customer data, scoring customers based on predicted behavior, segmenting them into behavioral archetypes, and then generating and optimizing personalized outreach across multiple channels.

Clients typically see a 10% improvement in recovery rates, 50% reduction in operational costs, and 10x return on investment. Results are often visible within weeks, not months, and continue to improve over time as the AI learns from each interaction.

Delinquency Archetypes are behavioral science-based customer segments that categorize past-due customers by their capacity to pay and readiness to act. This segmentation ensures each customer receives messaging with the right tone, timing, and channel—dramatically improving engagement rates and customer experience.

SymendCure is designed for rapid deployment with low IT lift. Most clients go live within 4-8 weeks, depending on data integration complexity. Our professional services team handles the heavy lifting, including data normalization, journey configuration, and compliance setup.

Yes. SymendCure is built with enterprise-level compliance including SOC 2 Type II, ISO 27001, GDPR, and PCI DSS certifications. The platform includes built-in safeguards to respect CFPB (US), FCA (UK), and PIPEDA (Canada) consumer protection guidelines.

SymendCure supports omnichannel engagement including email, SMS, push notifications, in-app messaging, and digital self-service portals. The AI determines the optimal channel for each customer based on their behavioral profile and engagement history.

SymendCure optimizes at four levels: customer scoring and segmentation, real-time re-scoring based on engagement signals, message-level A/B testing, and journey-level optimization. Every interaction feeds back into the system, creating compounding performance improvements over time.

SymendCure is purpose-built for Financial Services (banks, lenders, credit cards), Telecommunications (wireless, broadband, cable), Utilities (electric, gas, water), Auto Financing (captive and independent lenders), and Credit Unions. Each industry configuration includes specialized behavioral models and compliance requirements.