SymendCure
Turn Past-Due Accounts Into Payments With Behavioral Science + AI
The only debt recovery platform that combines behavioral science with AI to deliver deeply personalized engagement journeys—improving recovery rates while strengthening customer relationships.
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An Engagement Platform Built for the Enterprise
Purpose-built to handle millions of customer interactions at scale, SymendCure combines behavioral science, AI, and real-time optimization into a single platform.
How We Maximize Collection Outcomes
Ingest & Normalize Data
Simply send us your data — we'll ingest from any source, and unify your data for consistent analytics, engagement & reporting.
Score
Customers
We generate scores which drive segmentation based on likelihood to repay, relapse, or respond.
Delinquency Archetypes
We segment & assign psychological archetypes, informed by behavioral science, which guide tone, timing, & channels.
Generate Engagement Journeys
We deploy personalized & dynamic engagement journeys which integrate behavioral science tactics.
Continuous Optimization & Reporting
Real-time engagement data drives AI insights which continuously refine segmentation & journeys, iterating over time to drive incremental value.
Accelerate Collections with Expertise
Our process accelerates collections learning and outcomes, backed by our expert team's white-glove service and behavioral science strategies.
How Symend's Unique Approach Is Transforming Enterprise Collections
Traditional debt collections strategies are costly, and perform poorly with increasingly overwhelmed consumers.
BEFORE SYMEND
Symend uses Behavioral Science to predict your customers' behavior & generates AI-optimized engagement.
AFTER SYMEND
Case Studies
Major Bank Saves $25M+ with Behavioral Science Collections
How 5 years of partnership transformed digital collections across consumer and small business portfolios for one of North America's largest banks.
Transforming Wireless Collections at Scale
How Symend's behavioral science approach is delivering measurable results for a major US wireless carrier with 16M+ monthly digital outreaches.
Major US Utility Tackles $800M in Delinquent Accounts
How one of the largest US utilities is modernizing collections with AI-driven behavioral engagement after COVID AR ballooned 4x.
Behavioral Archetypes Deliver 60% Cure Rate Lift for UK Credit Card Company
How Symend's AI-powered Delinquency Archetypes transformed collections performance for a leading UK credit card provider.
Creating a Positive Digital Experience for TELUS Customers
How TELUS transformed customer engagement during COVID-19, achieving dramatic reductions in call volume while improving customer experience.
Rifco Achieves 26.6% Self-Cure Rate with Symend
How Canada's leading non-prime auto lender transformed their collections strategy with behavioral science-driven digital engagement.
"Symend became a critical service for TELUS overnight. As call volumes skyrocketed and customer uncertainty continued to rise—having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers."
Explore Other Symend Solutions
SymendPrevent
- Zero cost, zero risk, zero IT lift
- Coverage for up to 6 months of bills
- Strengthens customer loyalty during hardship
SymendConverse
- Behavioral science-powered conversations
- Adapts tone and approach in real-time
- Scales call center capacity without adding headcount
Ready to Transform Your Collections?
See how SymendCure can improve your recovery rates while strengthening customer relationships.
REQUEST A DEMOKey Takeaways
- Purpose-built for enterprise debt recovery: SymendCure is the only AI-powered collections platform that combines behavioral science with AI to deliver deeply personalized customer engagement journeys—improving recovery rates while strengthening customer relationships.
- Measurable outcomes: Clients typically see +10% improvement in recovery rates, 50% reduction in operational costs, and 10x return on investment.
- Behavioral science at the core: Behavioral science defines the variables, data science defines the methodology, and the platform executes. Proprietary Delinquency Archetypes decode each customer's capacity to pay and readiness to act, delivering empathetic, personalized outreach that resolves accounts and preserves the relationship.
- Fast time-to-value: Most clients go live within 4–8 weeks; AI model training begins at data ingestion with continuous optimization improving results over time.
- Built-in compliance: CFPB (US), FCA (UK), and PIPEDA (Canada) safeguards built into every engagement—with SOC 2 Type II, ISO 27001, GDPR, and PCI DSS certifications.
Frequently Asked Questions
Have more questions? Contact our team
