Case Studies

Real Results from Real Clients

See how leading organizations use Symend's behavioral science-driven approach to improve recovery rates, reduce costs, and strengthen customer relationships.

Behavioral science brain illustration representing data-driven customer engagement strategies
Financial Services
Confidential Client

Major Bank Saves $25M+ with Behavioral Science Collections

How 5 years of partnership transformed digital collections across consumer and small business portfolios for one of North America's largest banks.

6%
Cure Rate Lift
11X
ROI
$24M
Churn Savings
Telecommunications
Confidential Client

Transforming Wireless Collections at Scale

How Symend's behavioral science approach is delivering measurable results for a major US wireless carrier with 16M+ monthly digital outreaches.

5 yr
Partnership
10X
ROI
16M
Monthly Outreaches
Utilities
Confidential Client

Major US Utility Tackles $800M in Delinquent Accounts

How one of the largest US utilities is modernizing collections with AI-driven behavioral engagement after COVID AR ballooned 4x.

$30M
Annual Value
10X
ROI
50%
Call Reduction
Credit Cards (UK)
Confidential Client

Behavioral Archetypes Deliver 60% Cure Rate Lift for UK Credit Card Company

How Symend's AI-powered Delinquency Archetypes transformed collections performance for a leading UK credit card provider.

+60%
Cure Rate Lift
-83%
Outbound Calls
£40M
Collected

Creating a Positive Digital Experience for TELUS Customers

How TELUS transformed customer engagement during COVID-19, achieving dramatic reductions in call volume while improving customer experience.

85%
Call Reduction
220%
Digital Engagement

Rifco Achieves 26.6% Self-Cure Rate with Symend

How Canada's leading non-prime auto lender transformed their collections strategy with behavioral science-driven digital engagement.

26.6%
Self-Cure Rate
40%
Call Reduction

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