Leverage AI and behavioral science to boost repayment rates, prevent delinquency escalation, and reduce charge-offs.
How generic AI tools are undermining debt recovery—and the smarter approach that's delivering 6x higher cure rates.
Modern debt recovery platforms deliver 10x ROI by combining multi-channel engagement, compliance management, and real-time analytics. Learn how to choose the right solution.
3 behavioral design tactics that reduce friction and motivate payment. Learn how nudges can guide repayment decisions when used responsibly.
Small decision barriers prevent customers from paying. Learn how choice architecture clears the path to boost recovery rates.
Tailored strategies reduce stress, build trust, and drive action. Learn how hyper-personalized reminders transform collections outcomes.
Build trust through timing, clear communication, flexibility, and customized approaches. Essential lessons for debt recovery leaders.
Learn why behavioral science expertise (HI) is essential for AI success in debt recovery. Discover strategies for balancing human insight with AI efficiency.
71% of customers feel overwhelmed by unclear outreach. Learn how empathy and flexible options reduce charge-offs and build loyalty.
Combine AI delinquency management with behavioral science to create trust-driven strategies that inspire repayment and build lasting relationships.
ChatGPT-based collections strategies can erode customer trust if misused. Explore real-life AI messaging mistakes and how they compromise debt recovery results.
DIY AI segmentation amplifies biases and misses insights. Learn why purpose-built AI is the smarter choice for debt recovery.
Learn how supportive outreach builds loyalty and drives repayment success.
Mistrust of AI impacts collections by fueling disengagement and straining resources. Discover how skepticism around AI collections tools undermines your strategy.
Horizontal AI tools fall short in debt recovery, failing to build trust or account for customer decision-making processes.
Mental biases like avoidance prevent payment despite good intentions. Learn strategies to bridge the intention-action gap in debt recovery.
See how call centers are evolving with AI, digital tools, and proactive strategies to support today's connected and savvy customers.
See how rising consumer debt impacts businesses and explore strategies for navigating delinquency, credit challenges, and financial instability.
External expertise through MSPs enhances business processes, supports employees, improves efficiency, and enables scalability.
Conscious Engagement combines AI with human intelligence, behavioral science, and empathy for deeply individualized customer experiences.
The 4 Ps framework—personalization, proactivity, promptness, and people—provides collections teams with structured guidance for effective engagement.
Applied behavioral science reveals actual drivers of customer decisions. Address intention-action gaps and transform avoidance into payment action.
How busyness affects consumer decisions, decision fatigue, and time scarcity in today's fast-paced world.
Reaching past-due customers on the right channel at the right time is key to repayment. Learn how cross-channel engagement boosts collections success.
Mental shortcuts prevent customers from paying—but you can counteract them with AI and behavioral science, making repayment decisions easier and faster.
Mental shortcuts block repayment decisions—learn how behavioral science and AI-driven messaging help customers overcome cognitive biases to resolve debt.
AI adoption in collections, payment prediction, and customer segmentation.
Behavioral SMS messaging research and conscious engagement principles improve customer outcomes.
Post-holiday customer retention strategies, BNPL management, and keeping customers engaged after the holiday spending season.
Emerging trends in billpayer behavior and consumer payment patterns.
Behavioral engagement analytics for customer journey optimization.
Behavioral science lessons from consumer products applied to customer engagement strategies.
Risk management and customer engagement alignment for better outcomes.
Strategies for service providers to improve customer support.
Discover how digitizing bill payments improves customer experience, reduces costs, and increases payment success rates.
Learn why empathy-driven debt collection strategies lead to better outcomes for both businesses and customers.
Discover how understanding customer challenges helps utility providers improve engagement and reduce churn.
Understanding how service provider expectations are changing and what customers need from their providers.
Strategic approaches for supporting customers through economic downturns while protecting your business from financial risk.
Learn how decision fatigue affects debt repayment and discover strategies to simplify choices for better collection outcomes.
Discover why empathy is the critical missing ingredient in most customer engagement strategies.
Understanding how financial scarcity affects cognitive function and what businesses can do to improve customer engagement.
Practical strategies for simplifying the repayment process and helping customers take action.
Learn why BNPL providers must invest in customer financial wellness to ensure sustainable growth.
Learn how systematic experimentation drives better customer engagement outcomes.
Understanding how to support customers facing financial challenges in the post-pandemic world.
Highlights and key takeaways from the TMG Utility Forum.
Exploring the challenges and opportunities of digital customer engagement.
Highlights from the TRMA Fall 2021 virtual meeting.
How businesses can adapt customer engagement strategies for a post-pandemic world.
How Symend and Technology Calgary are helping put Calgary on the global tech map.
Meet Corey Scobie, Symend's CTO.
How traditional collections approaches create negative outcomes and what to do instead.
Key insights from the Scotiabank conference.
Exploring the powerful combination of behavioral science and data analytics.
Insights from Microsoft Ignite on behavioral science and data-driven engagement.
Honoring women leaders shaping the future of technology.
Customer engagement strategies for the Asia-Pacific market.
How data-driven insights transform customer service.
Discover the career journey of Symend's CFO and the experiences that shaped their leadership approach.
Discover how Symend partnered with Absorb Software to launch an employee learning portal.
Meet PehKeong Teh, Symend's CPO.
Discover how empathy-driven customer engagement transforms collections outcomes.
Symend's CEO speaks at Microsoft Ignite about behavioral science and AI.
Discover how Symend's leadership team is scaling company culture during the pandemic.
The story of how Symend raised $52 million in funding during the COVID-19 pandemic.
An inspiring journey from refugee camp to tech entrepreneur.
How businesses can support customers facing financial challenges with empathy.
How Symend supports underrepresented workers in technology through mentorship.
Discussion on entrepreneurship, leadership, and building a tech company in Calgary.
Practical advice for landing a job in technology from Symend's CTO.
Symend launches initiatives to support mental health across North America.
