SymendPrevent

Reduce Churn Risk,
Generate Revenue

Bill payment protection that generates revenue while strengthening customer loyalty with zero cost, zero risk, and zero IT lift

REQUEST A DEMO

Happy customer protected by bill coverage with family at home

SymendPrevent mobile app enrollment interface

Customer selecting bill coverage protection options including job loss disability and critical illness coverage

SymendPrevent bill coverage options selection screen

SymendPrevent offers bill coverage for up to 6 months for customers experiencing unexpected income disruption.

Protection in case of:

Job Loss
Critical Illness
Disability
Life Coverage

$900K - $2.5M

New Revenue Generated via RevShare Model

$600K - $2M

Bad Debt Offset in Claim Payouts

$1.5M - $4.5M

Total Financial Benefit with Zero Risk

*Based on 500k monthly delinquencies at 1-3% uptake rate

HOW IT WORKS

Zero-Cost Add-On to Symend for New Revenue with No Risk

1. Customer Cures

SymendCure resolves your past-due customers outstanding balance, making them eligible for coverage

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2. Protection Offered

Customer receives enrollment offer at the moment financial awareness is highest — with outreach optimized by Behavioral Science to maximize uptake

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3. Customer Enrolled

Symend handles everything from enrollment, payments, claims, support — you collect revenue share

SymendPrevent customer enrollment flow showing behavioral science-driven engagement process

Symend delinquency archetypes showing customer behavioral segmentation profiles for personalized engagement

THE BEHAVIORAL SCIENCE ADVANTAGE

Customers who just cured from delinquency are 5x more receptive to protection offers...

But only when contacted at the right moment with the right message.

SymendPrevent leverages Delinquency Archetype segmentation to deliver personalized offers through the optimal channel, maximizing conversion rates and revenue.

THE PROOF

The Market Opportunity Is Growing

Customers Are Looking for More Support Than Ever

46%

Rise in missed payments since 2020¹

17%

Of consumers across North America expect job loss in next 12 months¹

40%

Of North Americans want income protection²

¹ 15%, Federal Reserve Bank of New York, Consumer Credit Panel; 17-20%, Bank of Canada Consumer Expectations Survey
² LIMRA Consumer Survey on Income Protection

Purpose-Built for Industry

Telecommunications

High-volume postpaid accounts with regular delinquency cycles

Utilities

Customers vulnerable to seasonal income fluctuations

Financial Services

Loan, credit card, automotive customers seeking income protection

REQUEST A DEMO

"Symend became a critical service for TELUS overnight.

As call volumes skyrocketed and customer uncertainty continued to rise — having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers."

Kim Vey | Director, Client Operations at TELUS

FAQs

Unpack some of our most commonly asked questions.
Don't see what you're looking for? Speak to our team today.

What is SymendPrevent and how does it work?

SymendPrevent is a bill payment protection solution that offers your cured customers access to coverage for up to 6 months in case of job loss, critical illness, disability, or death. After a customer cures through Symend's delinquency engagement, they receive a personalized enrollment offer at the moment when financial awareness is highest, maximizing uptake rates.

What are the financial benefits for my organization?

SymendPrevent generates revenue through a commercial partnership model. Based on 500k monthly delinquencies at 1-3% uptake rate, organizations can expect $900K-$2.5M in new revenue via margin share, $600K-$2M in bad debt offset through claim payouts, totaling $1.5M-$4.5M in financial benefit—all with zero cost, zero risk, and zero IT lift.

How does SymendPrevent reduce customer churn?

SymendPrevent increases customer stickiness by offering embedded coverage that ties customers to your organization. When customers have bill protection, they're less likely to switch providers. Additionally, claim payouts directly offset bad debt by covering your customers' unpaid bills during financial hardship, preventing involuntary churn from service disconnection.

What types of coverage does SymendPrevent offer?

SymendPrevent offers protection for four key life events: Job Loss (involuntary unemployment), Critical Illness (serious medical conditions), Disability (inability to work due to injury or illness), and Life Coverage (protection for beneficiaries). Coverage can pay customer bills for up to 6 months, providing peace of mind during unexpected income disruption.

What operational lift is required to implement SymendPrevent?

Zero. SymendPrevent is designed as an easy add-on to Symend with no operational burden on your team. Symend fully handles end-to-end flows including outreach, enrollment, claims processing, and all customer support—ensuring zero impact on your call centers. Underwriting and claims are handled by major insurers through our partnership model.

Why are customers more likely to enroll through SymendPrevent?

Behavioral science shows that customers who just cured from delinquency are 5x more receptive to protection offers. SymendPrevent leverages this heightened sensitivity to financial risk by offering coverage post-cure—at the exact moment when customers have experienced financial stress and are most aware of the need for protection. Our Delinquency Archetype segmentation ensures personalized offers through optimal channels.

Which industries is SymendPrevent designed for?

SymendPrevent is specifically designed for Telecommunications (high-volume postpaid accounts with regular delinquency cycles), Utilities (customers vulnerable to seasonal income fluctuations), and Financial Services (loan and credit customers seeking income protection). The solution is fully configurable to support your specific business goals.

Reduce Churn Risk,Generate Revenue