HOW IT WORKS

Blending AI &
Behavioral Science


to Generate Personalized &
Dynamic Debt Collection Journeys

AI-powered behavioral science platform dashboard showing personalized debt collection journey visualization
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10x ROI

Unlock improved recovery rates & achieve cost savings in weeks not months

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Low IT lift

Professional services with collections and Behavioral Science expertise

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Rapid Iteration

AI accelerates iteration for unprecedented levels of optimization

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Higher LTVs

Empower your customers to strengthen trust and loyalty

STEP 1 INGEST & NORMALIZE DATA

Your Data Unlocks
Limitless Personalization & Segmentation

Symend can ingest from any source, from a simple flat file to integrated real-time APIs — normalizing your data to fuel predictive signals & AI.

Data ingestion and normalization process showing real-time API integration for predictive AI analysis

Enterprise-Level Compliance, with Built-in Safeguards
to Respect Consumer Protections Guidelines

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Customer behavioral scoring visualization showing AI-powered predictive analytics and real-time engagement signals
STEP 2 SCORE CUSTOMERS

Symend’s Behavioral Science-Informed Scores Predict Activity & Dynamically Adjust

Symend Scores use AI to quantify a customer’s likelihood to repay, relapse, or respond — tracking +100 real-time behavioral and engagement signals to dynamically adjust & maximize results.

STEP 3 DELINQUENCY ARCHETYPE SEGMENTATION

Symend’s Delinquency Archetypes Guide Tone, Timing & Channels

Symend assigns behavioral science-based psychological archetypes for optimal segmentation, ensuring the right message is sent the right way, at the right time — drastically improving engagement rates and customer experience.

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Delinquency archetypes matrix showing customer segmentation based on capacity to pay and readiness to act
Personalized customer engagement journey flowchart with multi-channel communication paths and behavioral triggers
STEP 4 GENERATE ENGAGEMENT JOURNEYS

Generate Personalized Journeys at Scale with Precision & Ease

Symend generates hyper-personalized engagement with embedded behavioral science tactics proven to work best with your customer’s profile​ — dynamically optimizing based on real-time signals to maximize results.

Unlock Personalization at Scale with AI

Generate hundreds of engagements in minutes matching specific customer segments, tactics, and business objectives.

AI content generation interface showing personalized messaging creation for customer segmentsAI message review dashboard displaying engagement content with behavioral science tactics and approval workflow
STEP 5 CONTINUOUS OPTIMIZATION & REPORTING

Every Step of the Process Loops Back Data for Continuous Optimization

Symend integrates real-time learnings into every stage of active journeys, delivering compounding performance over time.

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Continuous optimization feedback loop diagram showing data flow from customer engagement back to scoring and segmentation

Symend Dynamically Optimizes at 4 Levels for Unmatched Sophistication & ROI

Score &
Segment Based on Predicted Behavior

Customer scoring illustration showing predictive behavioral analytics for segmentation

Real-Time

Re-Scoring &

Re-Segmentation​

Dynamic customer archetype adjustment illustration showing real-time re-segmentation

Optimize
Engagement at
the Message Level​

Message-level optimization illustration showing A/B testing and content personalization

Iterate & Converge
at the Journey
Level​

Journey-level convergence illustration showing iterative optimization toward highest-converting strategy

Symend’s Unique Combination of AI & Behavioral Science Delivers Unmatched Results

+10%

Increase in Recovery Rates

-50%

Reduction in
OpEx Costs

10x

Proven ROI With Symend

Rated 4.9 Out of 5 Stars by Symend's Enterprise Clients

4.9 out of 5 stars customer rating for Symend platform
Ready to get started?

Get Your Custom ROI Report Today

Symend is proven to deliver over 10x ROI. Get your custom report on how we can improve cure rates, LTV & reduce OpEx costs for your unique business today.

GET YOUR FREE CUSTOM REPORT
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FAQs

Unpack some of our most commonly asked questions.
Don’t see what you’re looking for? Speak to our team today.

What does Symend do?

What types of data does Symend require?

What are Delinquency Archetypes?

Can the Symend platform integrate with existing systems?

What channels does Symend utilize for customer communication?

How does Symend ensure compliance with data regulations?

What are Symend Scores?

What are Engagement Journeys?

How does customer feedback influence Symend's strategy?

How frequently does Symend update its engagement strategies?

Is training required for personnel using Symend?