Videos

Collections, Explained

Short videos on what actually moves past-due customers to pay — behavioral science, AI personalization, and prevention, from the team building the platform.

Behavioral science brain illustration representing data-driven customer engagement strategies
Why Aggressive Debt Collection Costs You Customers and Revenue

Why Aggressive Debt Collection Costs You Customers and Revenue

Demanding payment from past-due customers might seem like the fastest path to recovery—but it often backfires. Learn why aggressive tactics compromise both goals.

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AI Is Changing Everything, Faster Than You Think

AI Is Changing Everything, Faster Than You Think

Artificial intelligence is transforming every aspect of our lives faster than any technology before. Learn what this revolution means for individuals and businesses.

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Behavioral Science Can't Cure Everything: Why Prevention Matters

Behavioral Science Can't Cure Everything: Why Prevention Matters

Today's economic uncertainty has left more customers falling into delinquency. Learn why prevention matters more than curing in debt collections.

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Why Bill Payment Protection Is Resonating Now: The Market Gap SymendPrevent Fills

Why Bill Payment Protection Is Resonating Now: The Market Gap SymendPrevent Fills

Bill Payment Protection is resonating with lenders and customers alike. Here's the market gap SymendPrevent fills — and why the timing matters now.

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Cost-to-Collect Is Just the Start: How the Collections Conversation Evolves

Cost-to-Collect Is Just the Start: How the Collections Conversation Evolves

Cost-to-collect is only the opening question. See how leading teams move the collections conversation toward cure rates, retention, and lifetime value.

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In Times of Crisis, How You Care for Your Customers Matters

In Times of Crisis, How You Care for Your Customers Matters

Crisis moments are when customer relationships can be won or lost. Learn how leading brands build loyalty during emergencies with 85% fewer calls and 23% higher satisfaction.

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Customer Engagement: Handling Past Due Accounts with Care

Customer Engagement: Handling Past Due Accounts with Care

Discover how blending empathy with AI-driven behavioral science transforms debt collection from a transaction into a trusted relationship.

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Customer Loyalty: How Social Media Fuels Brand Growth

Customer Loyalty: How Social Media Fuels Brand Growth

In a world where every customer has a microphone, brand perception spreads faster than ever. Learn why loyal customers are your most powerful marketing asset.

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The Customers Your Collections Strategy Is Failing to Engage — and Why

The Customers Your Collections Strategy Is Failing to Engage — and Why

A single risk score can't tell capacity from readiness. Here's the customer segment most collections strategies miss — and how behavioral science reaches them.

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When Disaster Strikes, Your Customer Communications Define Your Brand

When Disaster Strikes, Your Customer Communications Define Your Brand

Learn 5 ways Symend helps enterprises communicate with customers during emergencies and disasters. Reduce call volumes by 85% while increasing customer satisfaction by 25%.

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The Future of Collections: Personalized Contact Strategies & Behavioral Science

The Future of Collections: Personalized Contact Strategies & Behavioral Science

Traditional collections contact strategies have been one-size-fits-all, but that model is quickly changing. Learn about smarter, personalized approaches.

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How Symend Helps Businesses Cut Through the Noise

How Symend Helps Businesses Cut Through the Noise

Client case study: How behavioral archetypes and smarter messaging strategies reduced message volume and dramatically improved engagement rates.

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Why Optimism Can Hurt in Debt Collections | The Ostrich Effect Explained

Why Optimism Can Hurt in Debt Collections | The Ostrich Effect Explained

Explore how optimism can make debt resolution more difficult. Learn about the Ostrich Effect and why people delay dealing with financial challenges.

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Missed Payments Are Up 46% — Here's How to Protect Cured Customers

Missed Payments Are Up 46% — Here's How to Protect Cured Customers

Missed payments are climbing. See how protecting customers right after they cure reduces repeat delinquency and churn — the gap SymendPrevent fills.

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The Science of Collections: How PG&E Uses Behavioral Science

The Science of Collections: How PG&E Uses Behavioral Science

Learn how PG&E partnered with Symend to transform collections for 16M customers using behavioral science. Presented at the 2026 Utilities Credit & Collections Symposium.

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Symend Conversational AI Demo

Symend Conversational AI Demo

The only conversational agentic AI for collections powered by behavioral science - delivering personalized inbound and outbound calls that improve recovery rates.

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What Symend Does: Hyper-Personalized Engagement for Early Delinquency

What Symend Does: Hyper-Personalized Engagement for Early Delinquency

An introduction to Symend's customer engagement platform specialized in early-stage delinquency using behavioral science and AI.

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Why AI in Collections Plateaus — and What Closes the Gap

Why AI in Collections Plateaus — and What Closes the Gap

AI alone optimizes how often you contact a customer. Behavioral science decides how — and that's what closes the gap when AI-only collections plateau.

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Why Too Many Decisions Make It Hard to Keep Up

Why Too Many Decisions Make It Hard to Keep Up

Explore how decision fatigue and digital distractions make it harder to manage critical tasks like paying bills. Learn how businesses can communicate more effectively.

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Why We Started Symend: A Founder's Story | Tiffany Kaminski

Why We Started Symend: A Founder's Story | Tiffany Kaminski

Symend co-founder Tiffany Kaminski shares the personal journey behind creating a better way to engage past-due customers.

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Ready to Transform Your Collections Strategy?

See how behavioral science can improve your recovery rates while strengthening customer relationships.

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Because keeping customers is as important as recovering debt.

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