HOW IT WORKS

Blending AI &
Behavioral Science


to Generate Personalized &
Dynamic Debt Collection Journeys

10x ROI

Unlock improved recovery rates & deep cost savings in weeks not months

Low IT lift

Professional services with collections and Behavioral Science expertise

Rapid Iteration

AI accelerates iteration for unprecedented levels of optimization

Higher LTVs

Strengthen trust and loyalty with unmatched personalization

STEP 1 INGEST & NORMALIZE DATA

Your Data Unlocks
Limitless Personalization & Segmentation

Symend can ingest from any source, from a simple flat file to integrated real-time APIs — normalizing your data to fuel predictive signals & AI.

Enterprise-level compliance, with built-in safeguards
to respect consumer protections guidelines

STEP 2 SCORE CUSTOMERS

Symend’s Behavioral Science-Informed Scores Predict Activity & Dynamically Adjust

Symend Scores use AI to quantify a customer’s likelihood to repay, relapse, or respond — tracking +100 real-time behavioral and engagement signals to dynamically adjust & maximize results.

STEP 3 DELINQUENCY ARCHETYPE SEGMENTATION

Symend’s Delinquency Archetypes Guide Tone, Timing & Channels

Symend assigns behavioral science-based psychological archetypes for optimal segmentation, ensuring the right message is sent the right way, at the right time — drastically improving the customer experience and engagement rates.

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STEP 4 GENERATE ENGAGEMENT JOURNEYS

Generate Personalized Journeys at Scale, With Precision & Ease

Symend generates hyper-personalized engagement with embedded behavioral science tactics proven to work best with your customer’s profile​ — dynamically optimizing based on real-time signals to maximize results.

Unlock Personalization at Scale with AI

Generate hundreds of engagements in minutes matching specific customer segments, tactics, and business objectives.

STEP 5 CONTINUOUS OPTIMIZATION & REPORTING

Every Step of the Process Loops Back Data for Continuous Optimization

Symend integrates real-time learnings into every stage of active journeys, delivering compounding performance over time.

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Symend Dynamically Optimizes at 4 Levels for Unmatched Sophistication & ROI

Score &
Segment Based on Predicted Behavior

Real-Time

Re-Scoring &

Re-Segmentation​

Optimize
Engagement at
the Message Level​

Iterate & Converge
at the Journey
Level​

Symend’s Unique Combination of AI & Behavioral Science Delivers Unmatched Results

-85%

Reduction in Agent Interactions

-50%

Reduction in
OpEx Costs

10x

Proven ROI With Symend

Ready to get started?

Get Your Custom ROI Report Today

Symend is proven to deliver over 10x ROI. Get your custom report on how we can improve cure rates, LTV & reduce OpEx costs for your unique business today.

GET YOUR FREE CUSTOM REPORT

FAQs

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Don’t see what you’re looking for? Speak to our team today.

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