New research on how digital fatigue, spending priorities, and bill prioritization are shifting past-due customer expectations and impacting debt recovery strategies.
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As we look to the post-COVID future, the economy, spending habits, consumer expectations and priorities are all in flux. Consumer behavior is constantly shifting, making it feel impossible to prepare for the future. But preparing for the future pays off.
Enterprises will need to rapidly adapt as customers change, but leading enterprises will proactively plan for the future to create a lasting positive impact on the financial wellness of their customers.
