Symend’s AI-Driven Behavioral Science Engagement Platform Has Cured +250M Delinquencies
+8%
Increase in Recovery Rates
-50%
Reduction in OpEx Costs
10x
Proven ROI With Symend
“Symend became a critical service for TELUS overnight.
As call volumes skyrocketed and customer uncertainty continued to rise — having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers.”
Traditional collections strategies are costly, and perform poorly with increasingly overwhelmed consumers.
BEFORE SYMEND
Symend uses Behavioral Science to predict your customers’ behavior & generates AI-optimized engagement.
AFTER SYMEND
Symend produces AI-optimized engagement flows which are constantly adjusting to behavioral signals from your customers.
Professional services with collections and Behavioral Science expertise
See results in weeks not months
Spend $1 with Symend and get $10 back in value
Maintaining disparate traditional collections systems is overwhelming & ineffective.
Symend’s single interconnected system is simple, easy to implement & constantly optimizing.
Simply send us your data — we’ll ingest from any source, and unify your data for consistent analytics, engagement & reporting.
We generate scores which drive segmentation based on likelihood to repay, relapse, or respond.
We segment & assign psychological archetypes, informed by behavioral science, which guide tone, timing, & channels.
We deploy personalized & dynamic engagement journeys which integrate behavioral science tactics.
Real-time engagement data drives AI insights which continuously refine segmentation & journeys, iterating over time to drive incremental value.
Our process accelerates collections learning and outcomes, backed by our expert team's white-glove service and behavioral science strategies.
-85%
Reduction in Agent Interactions
-50%
Reduction in OpEx Costs
10x
Proven ROI With Symend
Symend is proven to deliver over 10x ROI. Get your custom report on how we can improve cure rates, LTV & reduce OpEx costs for your unique business today.
“Effective debt recovery starts with understanding the customer—driving engagement and results.
I’ve seen customer responses to how we used to do things, and I see better results with a more strategic, customer-centric approach. I honestly believe all companies need to make this shift.”
Driving empathetic engagement & recovery with behavior-driven AI in an uncertain economy
How to break through the barriers to repayment by reducing friction and connecting with empathy
Why horizontal AI tools like ChatGPT and AWS SageMaker aren’t built for debt recovery
Unpack some of our most commonly asked questions. Don’t see what you’re looking for? Speak to our team today.
