Symend and FlexPay partner to help subscription businesses retain customers with failed payments
Partnership combines behavioral science with payment recovery to maximize customer retention
Symend and FlexPay today announced a strategic partnership to help subscription businesses retain customers experiencing failed payments. The partnership combines Symend's behavioral science-based engagement technology with FlexPay's payment recovery solutions.
Failed payments are a significant challenge for subscription businesses, often leading to involuntary churn. This partnership addresses that challenge by engaging customers with empathetic, personalized communications that help resolve payment issues while maintaining positive customer relationships.
The combined solution helps subscription businesses reduce involuntary churn, improve customer satisfaction, and increase revenue recovery rates.
About FlexPay
FlexPay is a leading payment recovery solution provider that helps subscription businesses retain customers and recover revenue from failed payments.
About Symend
Symend is a leading SaaS company that turns difficult conversations and everyday moments into positive experiences across the entire customer journey. Symend's Behavioral Engagement Technology delivers digital experiences that are hyper-personalized based on the science behind consumer behavior. Founded in 2016, Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.
Contact:
Media Relations
media@symend.com
