New research on how digital fatigue, spending priorities, and bill prioritization are shifting past-due customer expectations and impacting debt recovery strategies.
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Stop reacting, start anticipating—future-proof your customer strategy
Consumer expectations are shifting rapidly. Digital fatigue, evolving spending priorities, and changing bill prioritization patterns are creating new challenges for collections teams. This research examines how these trends are impacting debt recovery strategies and what organizations can do to adapt.
Enterprises will need to rapidly adapt as customers change, but leading enterprises will proactively plan for the future to create a lasting positive impact on the financial wellness of their customers.
This research provides the insights you need to anticipate customer needs rather than simply reacting to changing behaviors.
Because keeping customers is as important as recovering debt.
