The latest insights on changing billpayer behavior and how it's impacting collections. Research from US and Canadian billpayers currently behind or recently delinquent on payments.
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This Symend research report surveyed billpayers from the US and Canada who are currently behind or recently delinquent on payments. The findings reveal what drives customers' shifting repayment behaviors and examines behavioral science approaches to enhance collections engagement.
Because keeping customers is as important as recovering debt.
