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Are you maximizing your collections outcomes?

Symend’s AI-Driven Behavioral Science Engagement Platform Has Cured +250M Delinquencies

GET A CUSTOM ROI REPORT

+10%

Increase in Recovery Rates

-50%

Reduction in OpEx Costs

10x

Proven ROI With Symend

“Symend became a critical service for TELUS overnight.

As call volumes skyrocketed and customer uncertainty continued to rise — having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers.”

Kim Vey | Director, Client Operations at TELUS

How Symend’s Unique Approach Is Transforming Enterprise Collections

Traditional collections strategies are costly, and perform poorly with increasingly overwhelmed consumers.

BEFORE SYMEND

Poor recovery rates

High operation costs

Erosion in trust & loyalty

Symend uses Behavioral Science to predict your customers’ behavior & generates AI-optimized engagement.

AFTER SYMEND

+8% recovery rates

-50% OpEx costs

Improved customer trust & LTV

GET YOUR ROI REPORT TODAY

HOW IT WORKS

Symend Has Recovered +50B In Payments for Enterprise Telecommunications, Financial Services & Utilities

Symend produces AI-optimized engagement flows which are constantly adjusting to behavioral signals from your customers.

Low IT lift

Professional services with collections and Behavioral Science expertise

Rapid Deployment

See results in weeks not months

Pays for Itself

Spend $1 with Symend and get $10 back in value

Maintaining disparate traditional collections systems is overwhelming & ineffective.

Symend’s single interconnected system is simple, easy to implement & constantly optimizing.

HOW WE MAXIMIZE COLLECTION OUTCOMES

STEP 1

Ingest & Normalize Data

Simply send us your data — we’ll ingest from any source, and unify your data for consistent analytics, engagement & reporting.

STEP 2

Score
Customers

We generate scores which drive segmentation based on likelihood to repay, relapse, or respond.

STEP 3

Delinquency Archetypes

We segment & assign psychological archetypes, informed by behavioral science, which guide tone, timing, & channels.

STEP 4

Generate Engagement Journeys

We deploy personalized & dynamic engagement journeys which integrate behavioral science tactics.

STEP 5

Continuous Optimization & Reporting

Real-time engagement data drives AI insights which continuously refine segmentation & journeys, iterating over time to drive incremental value.

WHY IT MATTERS

Accelerate Collections with Expertise

Our process accelerates collections learning and outcomes, backed by our expert team's white-glove service and behavioral science strategies.

LEARN MORE

WHY SYMEND

Combining AI & Behavioral Science Is Proven to Deliver Unmatched Collections Outcomes

-85%

Reduction in Agent Interactions

-50%

Reduction in OpEx Costs

10x

Proven ROI With Symend

Proud to Be Powered By Premiere Enterprise Partners

Discover Our Tailored Industry Solutions

Ready to get started?

Get Your Custom ROI Report Today

Symend is proven to deliver over 10x ROI. Get your custom report on how we can improve cure rates, LTV & reduce OpEx costs for your unique business today.

GET YOUR FREE CUSTOM REPORT

“Effective debt recovery starts with understanding the customer—driving engagement and results.

I’ve seen customer responses to how we used to do things, and I see better results with a more strategic, customer-centric approach. I honestly believe all companies need to make this shift.”

Tammy Shanks | Collections and Customer Service, Rifco